JESUS-LOVING-YOU- FAQs

 

FREQUENTLY ASKED QUESTIONS

It depends on the type of product, read the product sheets, if nothing is written then refer to page covid-19.

Cada uno de nuestros estilos de camisa funciona de manera un poco diferente, porque tenemos algunas marcas y diferentes opciones de ajuste.

 Hay tablas de tallas en cada lista de productos; mida una camisa que le guste y compare esas medidas con la tabla de tallas. (y mide tu camisa en una superficie plana)

 Es importante consultar la tabla de tallas para que su camisa le quede perfecta; estas camisas pueden quedar de manera diferente a las que usa normalmente. (Tenga en cuenta que las camisas pueden variar hasta 1/2 "de pulgada de la tabla de tallas).

 También puedes ver cómo quedan nuestras camisas en los modelos. 

Please send us a short description of the error, pictures, and order number within a weeks' time after receiving the order. Send it to info@jesuslovingyou.com

 Please note that there’s no need to return damaged products - simply send us a few photos.

All orders are final - we cannot cancel orders once they have started production. Please get in touch info@jesuslovingyou.com  to see if it is possible to cancel the order.

Please check in with your local post office - in most cases, it is the best way to locate the shipment. If you are not able to locate your shipment this way, please send us an email with your order number and a correct delivery address - we’ll help.

 Make sure you report the problem within 4 weeks after estimated delivery time - If reported outside ot the the time frame, unfortunately, we will not be able to help with locating the order.

In the rare cases that a shipment is marked as delivered by the courier, but the recipient have yet to receive it - we would not cover the cost of the order. Again, this only applies if the tracking details state that a delivery was made to the recipient's address.

When unpacking a new shirt or hoodie with a direct-to-garment (DTG) print, you might notice a vinegar-like smell or an off-white residue. Don't worry, that's not unusual - it's from a fixation agent applied during the printing process and it's not permanent.

Fixation agent (sometimes known as pre-treatment) is used for all DTG prints across the industry. It helps the ink bond with the fabric, and without it, the ink would flake off the garment.

The solution is simply to wash the garment! Neither the residue nor the smell is permanent and both should go away after one wash.

We try to do our best to minimize waste in packaging and source eco-friendly packaging materials. Many of our packaging materials are either recyclable or biodegradable. Bubble wraps are made from a minimum of 15% recycled plastic and 10% post-consumer content. Our kraft tubes are made from 70-100% post-consumer recycled content and 0-30% secondary recycled content.

Get in touch with us info@jesuslovingyou.com

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